SHIPPING AND RETURN POLICY
Shipping
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Once you receive your shipping confirmation, your parcel will be delivered within: 2-3 business days with USPS.
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
Need your order sooner? Not to worry! Add rush processing and we will prioritize your special order. Your rushed package will ship out within 1-2 business days. Remember, these are only the processing times for order. This is the time it takes us to receive, print and package your items. Don’t forget to upgrade your shipping method as well if needed. Feel free to email us at theintimatesuite@gmail.com
US DELIVERY
Standard Processing Time: Two Business Days after order is placed. Up to 7 Business Days for Monogrammed/Personalized Orders.
Estimated Delivery Time: 1-3 Business Days
We are open Monday – Friday from 9am – 5pm.
All BLANK orders will ship within 2 business days.
PERSONALIZED orders will ship within 7 business days. We ship via USPS. We do not make money on shipping. We will charge you the exact shipping amount that we pay to ship your order unless your order value is over $ 35. Orders over $35 ship free
INTERNATIONAL DELIVERY
Standard Processing Time: Two Business Days after order is placed. Up to Seven Business Days for Monogrammed/Personalized Orders.
Estimated Delivery Time: Varies based on destination
The Intimate Suite ships from the United States, but is pleased to offer International Shipping to approved international accounts. Like with US delivery, we will charge you the exact shipping amount that we pay to ship your order. Please note that if you are shipping to another country outside of the US, you may incur a customs charge. Customs fees/duties, VAT taxes and/or any other fees levied by your home country are the customer’s responsibility. This site (http://www.dutycalculator.com) can be used to estimate customs charges for your country.
As soon as we start packing your order we will send you a shipping confirmation email with the delivery details and a link to track your parcel online.
Tracking order
Tracking is available on some Standard Delivery services and on all Express Delivery services. You'll receive a shipping confirmation email with a tracking link for your parcel so you can follow its journey.
Once your order has arrived in your destinations, it will be passed on to an internal postal service, according to standard delivery procedures.
Refund
We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.
We will refund the value of your returned item(s) within 1 to 7 days after receiving your return as below:
We'll give you a full refund by way of the original payment method.
Returns
Thank you for shopping at www.jaelleweddingplanner.com. We want you to be completely satisfied with your purchase, and we strive to provide the best online shopping experience possible.
However, please note that we do not accept returns or offer refunds on any purchased items.We strongly encourage our customers to carefully review product descriptions, specifications, and sizing information before making a purchase. If you have any questions or concerns about a specific product, please contact our customer support team, and we'll be more than happy to assist you.In the unlikely event that you receive a defective or damaged item, please notify us within 7 days of receiving your order. We will gladly replace the item with an identical one at no additional cost.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
All returned items should be sent in their original condition and packaging where possible, including tags).
Items such straw, cup, as pierced earrings and cosmetics cannot be exchanged & refunded due to hygiene reasons.
You can easily return items by following these steps:
1. Send us the email at theintimatesuite@gmail.com with the information below:
• The order number
• The item's name and number
• A description of your reason for returning
Please note that we are unable to process your return without receive your email.
2. After receiving your email will we respond you in 7 business days by sending you the return form to fill. Print the return form and place your Return Form, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.
3. Contact the courier company Delivery ( you will be the one in charge for the fees)
4 . The courier will provide you with proof of return. Please keep this for your records.
Once we have received your return shipment, we will send you an email confirming receipt of the parcel. Please allow up to 14 days for this to happen. If you don’t receive the email within 14 days, please contact us.